At InstaService, we are committed to protecting the privacy of our users. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to protect it. By using our mobile app, you consent to the collection and use of your information as described in this Privacy Policy.
Information Collection and Use
When you use InstaService, we collect the following types of information:
Personal Information: We collect your name, email address, and phone number when you create an account or contact us through the app. We use this information to create your account and to contact you regarding your use of the app.
Location Information: We collect your location information in order to provide you with services that are specific to your area. We use this information to match you with service providers and to show you relevant service providers in your area.
Payment Information: We collect payment information when you make a payment through the app. We use this information to process payments and prevent fraud.
Device Information: We collect information about the device you use to access the app, including the device type, operating system, and IP address. We use this information to improve the app and to prevent fraud.
Usage Information: We collect information about how you use the app, including the pages you visit, the time spent on each page, and the actions you take. We use this information to improve the app and to personalize your experience.
We also collect information about the services you request through the app, including the service provider, the service details, and the date and time of the service request.
We may also collect additional information that you voluntarily provide through surveys, feedback, or other forms.
We use the information we collect to provide you with the services you request through the app, to improve the app, and to personalize your experience. We may also use the information for research and analysis purposes, to prevent fraud, and to comply with legal obligations.
We take the protection of your personal information seriously and are committed to using the information we collect in a responsible and transparent manner.
Please note that by using our app, you consent to the collection and use of your information as described in this Privacy Policy.
Information Sharing and Disclosure
InstaService shares user information with service providers in order to match them with the services they request through the app. Service providers are contractually bound to keep user information confidential and to use it only for the purpose of providing the requested services.
InstaService also shares user information with third-party service providers who help us operate and improve the app, such as hosting, analytics, and marketing services. These third-party service providers are contractually bound to keep user information confidential and to use it only for the purpose of providing the services to the app.
InstaService does not sell or rent user information to third parties for marketing purposes without the user's explicit consent.
InstaService may disclose user information as required by law, such as in response to a subpoena or court order. We will only disclose information as required by law and will take steps to protect user privacy as much as possible in these situations.
In the event of any merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Users will be notified via email and/or a prominent notice on the website of any such change in ownership or uses of their personal information.
We take the privacy of our users seriously and are committed to only sharing their information in ways that are necessary for the operation and improvement of our service marketplace mobile app.
Log Data
When you use InstaService, our servers automatically record certain information ("Log Data") in server logs. This Log Data may include information such as your device Internet Protocol (IP) address, browser type and version, the pages you visit on our app, the time and date of your visit, the time spent on those pages, and other statistics. We use this information to understand how our app is used, to diagnose technical issues, and to improve our app.
We may also collect Log Data from your device when you use certain features of the app, such as creating an account or requesting a service. This information may include your device type, operating system, and location.
We take the protection of your personal information seriously and are committed to using Log Data in a responsible and transparent manner.
Please note that by using our app, you consent to the collection and use of Log Data as described in this Privacy Policy.
Do Not Track Disclosure (DNT)
InstaService does not currently respond to "Do Not Track" (DNT) signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You may set your browser to notify you when a cookie is being set or updated, or to block cookies altogether. However, please note that certain features of InstaService may not function properly if cookies are disabled.
We do not use any third-party tracking services or technologies, we only use the data we collect for the purpose of improving our app and providing you with the services you request through the app.
We respect your privacy and we are committed to providing you with a personalized and secure experience. If you have any questions or concerns about our Do Not Track Disclosure, please do not hesitate to contact us.
Communication
InstaService may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at [email/phone number].
We may also use your personal information to contact you for administrative or account-related purposes, such as confirming a service request, providing you with an update on a service, or resolving an issue with your account. These types of communications are considered necessary for the proper functioning of the app and cannot be opted out of.
We take your privacy seriously and we will not share your personal information with any third party for their own marketing or promotional purposes without your consent.
Cookies
InstaService uses cookies and similar technologies to help us understand how you use the app and to personalize your experience. A cookie is a small data file that is transferred to your device when you visit our app.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.
We use cookies to:
Keep you logged in to the app
Remember your preferences and settings
Understand how you use the app
Provide you with personalized content and ads
Improve the performance of the app
You can control the use of cookies on our app through your browser settings. Most browsers allow you to block or delete cookies, but please note that certain features of the app may not function properly if cookies are disabled.
We also use other technologies similar to cookies, such as web beacons and pixels, to understand how you use the app and to personalize your experience.
We take your privacy seriously and we are committed to using cookies and similar technologies in a responsible and transparent manner.
Data Deletion
InstaService allows users to delete their accounts and personal information at any time. If you wish to delete your account and personal information, please contact us at [email/phone number] and request to delete your account.
We will delete your personal information as soon as possible, but please note that it may take up to 30 days to process your request. We may also retain certain information as required by law or for legitimate business purposes, such as fraud prevention or to comply with our legal obligations.
We take the protection of your personal information seriously and are committed to providing you with the ability to delete your data at any time.
Please note that deleting your account will also delete all the service requests and the related information, if you want to keep the service requests data for your records, please download it before requesting the deletion.
Data Retention
InstaService retains the personal information we collect for as long as needed to provide you with the services you request through the app, to improve the app, and to personalize your experience. We may also retain certain information as required by law or for legitimate business purposes, such as fraud prevention or to comply with our legal obligations.
We take the protection of your personal information seriously and are committed to retaining your data for only as long as necessary.
When your account is deleted we will delete your personal information as soon as possible, but please note that it may take up to 30 days to process your request. We will retain certain information as required by law or for legitimate business purposes, such as fraud prevention or to comply with our legal obligations.
Please note that deleting your account will also delete all the service requests and the related information, if you want to keep the service requests data for your records, please download it before requesting the deletion.
Security
InstaService is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
When you use InstaService, your personal information is protected both online and offline. We use secure servers and firewalls to protect your personal information, and we limit access to your personal information to only those employees, contractors, and partners who need to know that information to provide you with the services you request through the app.
We also use encryption when transmitting certain sensitive information, such as passwords, over the internet.
We take your privacy seriously and are committed to providing you with a secure and private experience.
However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Accounts
InstaService may allow you to connect your account to third-party accounts such as Google, Facebook, or Apple to sign in or to share information with other users. When you connect your account to a third-party account, you are giving us permission to access and use certain information from that third-party account, such as your name and email address.
The information we access and use will be used in accordance with this Privacy Policy and the privacy policy of the third-party service.
Please note that we do not control these third-party services' privacy practices and encourage you to review their privacy policies before connecting your account.
If you decide to disconnect your account from a third-party service, we will stop accessing and using your information from that service.
We take your privacy seriously and are committed to providing you with the ability to connect your account to third-party services in a secure and transparent manner.
Third-Party Websites and Apps
InstaService may contain links to other websites and apps that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites and apps. We encourage you to review the privacy policies of these third-party websites and apps before providing them with any personal information.
Please note that once you leave our app or website, we are no longer responsible for the privacy practices of other websites and apps.
We take your privacy seriously and are committed to providing you with links to other websites and apps in a responsible and transparent manner.
Changes in the Policy
InstaService may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of the app and services constitutes your agreement to this Privacy Policy and any updates.
If we make any material changes to this Privacy Policy, we will notify you by email or by means of a notice on the app or our website prior to the change becoming effective.
We take your privacy seriously and are committed to informing you about any changes to our privacy practices.
Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@instaservice.ae.
If you have any complaints about our compliance with this Privacy Policy, you may email us at: support@instaservice.ae and we will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of your personal information in accordance with this Privacy Policy.